At Aptus, we are committed to protecting you against fraud. Below are some examples of security threats that our customers should be aware of.
Phone Scam Alert
Some customers of various broadband providers have received suspicious calls by a person or persons claiming to be from Aptus Broadband. Should this happen to you, hang up immediately and phone us directly on 059-9158030. Do not use a number given to you by the caller and make sure you hear a dial tone before making the call.
Always be wary of unexpected calls or texts, especially those asking for personal details or payments. Aptus Broadband will never ask you for your financial details over the phone. Aptus Broadband will never attempt to call you from any number other than our company landline number stated on our website.
Competition Scam Alert
Scammers are also targeting broadband customers online with pop-up messages claiming to be from their broadband provider. These are offering a prize giveaway in exchange for a survey completion. This is not Aptus Broadband. Should you see one of these pop-ups, please immediately exit the page your are viewing or close the pop-up.
Aptus Broadband promotes competition giveaways only from its official Facebook page (@AptusBB) and via email from the standard Aptus email address.