Direct Debit FAQ’s

This page answers the most frequently asked questions about direct debits with Aptus. The answers are specific to Aptus customer accounts only and do not apply to any other broadband provider.

How do I update my Direct Debit Mandate?

To update your Direct Debit Mandate, please contact or alternatively by dialling 059 9158030 and select Option 3.

What are IBAN and BIC numbers?

IBAN and BIC are payment standards that were introduced as part of the single Payments area of the EU (SEPA) that allows electronic payments to be processed across Europe.

What is IBAN?

IBAN is the International Bank Account Number as is part of the SEPA payments standard. This assists cross border payments within the EU. Example IBAN: IE85BOFI91267834545345

What is BIC?

BIC is the Bank Identifier Code. The BIC code replaces your sort code and when used with the IBAN it identifies your specific bank. Example BIC: BOFIIE2DXXX

Where can I find my IBAN and BIC?

Your BIC and IBAN code can be found on your bank account or alternatively you can contact your bank.


For further questions, please contact Aptus Accounts using the button provided below. Our Accounts team is available between 9 am and 5:30 pm Monday to Friday.