My Aptus Account FAQ’s

This page answers the most frequently asked questions about your My Aptus customer portal. The answers are specific to Aptus customers only and do not apply to any other broadband provider.

What is My Aptus?

My Aptus is our online portal that allows you to take control of your account. From here you can access your personal account, view account details and billing information as well as monitoring phone and broadband usage as you go.

How do I register for My Aptus?

When your wireless broadband service is installed you will receive your password and access. Alternatively, if you do not have your login details, contact accounts@aptus.ie or phone 059 915 8030 – Option 3

Where can I find my account number?

Your account number is very important, and can be readily found in a few places:

  1. If you log onto My Aptus you can find your account number under the “My Profile” section.
  2. If you are not registered for My Aptus, then you can always find your number on the top right-hand side of the most recent bill.
Can I allow a third party to discuss details of my account with your support team?

We are happy to discuss any details with a third party provided they are listed as an additional contact on your account. This is in accordance with Data Protection legislation.

To add an additional contact, talk to our support team by dialling 059 9158030 and select Option 3. Please, have your account number on hand. We will also need to speak with the person you want to add, so it’s a good idea to have them on hand too.

 

 

Didn’t Get An Answer?

For further questions, please contact Aptus Accounts using the button provided below. Our Accounts team is available between 9 am and 5:30 pm Monday to Friday.

 

Support