Installation FAQ’s

We provide our customers with high-speed internet service, even in rural areas. This service is based on fixed wireless technology and installation is subject to testing by an Aptus Engineer.

This page answers frequently asked questions about the process.

What happens during installation?

The Engineer carries out several tests & the service is only installed if all tests pass. If all the tests pass, the Engineer asks you to complete a contract for the package selected, complete a Direct Debit Mandate and pay the installation fee as per tariff card by cash, cheque or card to our office.

How long does the installation take?

This typically takes 2 hours.

How long does it take from ordering until Aptus is installed?

Typically, our installation takes place between 7 and 12 days. However, this varies at peak times.

 

Click here for answers to questions about coverage and range, including the counties where we provide our broadband service and questions about large and old buildings.

Do you still have an unanswered question? Our team is available between 9 am and 5:30 pm Monday to Friday.

 

Support