Data Use - Frequently Asked Questions

Q: Does Aptus offer unlimited data?

Fibre Broadband: Aptus fibre is completely unlimited data across all fibre packages, no limits, caps or fair usage just 100% unlimited data. Wireless Broadband: Yes, our packages are unlimited. Aptus will never disconnect your service or charge you extra for going over a daily limit. We do operate a Fair Usage Policy (Applies to Aptus Wireless Broadband Only)

Get answers to your frequently asked questions about data use and policies with Aptus. Aptus customers can monitor data use by accessing the customer portal. Click here to read the My Aptus customer portal FAQ’s.

How much data will I use per day?

Streaming a HD film would use about 4GB of data per hour

Streaming a SD film on Netflix will use about 1Gb of data per hour

Playing 7 hours of music would use about 1Gb.

Browsing the internet or using Facebook etc for 10 hours would use about 0.25Gb.

Online Gaming typically uses between 0.04Gb and 0.3Gb at the high end

Does Aptus offer unlimited data?

Fibre Broadband: Aptus fibre is completely unlimited data across all fibre packages, no limits, caps or fair usage just 100% unlimited data.

Wireless Broadband: Yes, our packages are unlimited. Aptus will never disconnect your service or charge you extra for going over a daily limit. We do operate a Fair Usage Policy (Applies to Aptus Wireless Broadband Only)

What does the Fair Usage mean?

The performance of the Aptus network may be affected by a single user who unfairly takes advantage and exceeds a reasonable amount of data. In order to protect the service provided to all our other users, it may be necessary to restrict a user for a few hours. This resets every 24 hours. Over 99% of our users are never affected by this situation.

What happens if I go over the Fair Usage amount?

If you exceed the Fair Usage daily amount, you may not experience full-service speed until midnight of that day. At midnight your usage resets and your connection will return to full performance.

Are there any hidden charges or extra fees for exceeding the Fair Usage Amount?

On the Aptus Ultra, Aptus Super Plus and Aptus Super, there are no hidden charges or extra fees for exceeding the Fair Usage Amount.

Couldn't find an answer?

For further questions, please contact Aptus Accounts using the button provided below. Our Accounts team is available between 9 am and 5:30 pm Monday to Friday.

Data Use FAQ’s

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